Minor Issues

What should I do if I lose my keys?

Any lost badge or key must be reported immediately to the site manager, for security reasons.
Key replacements must follow the original key system, which is available from the site manager.

Your home insurance may cover lost keys, so don’t forget to file a claim with your insurer.

There’s a problem in the residence, what should I do?

If you notice an issue in the common areas or with shared services, report it in the Twenty Campus App under:
“Report an Issue → Common Areas & Services”.

I’m having problems with a neighbor, what should I do?

If you’re having an issue with a neighbor, try to speak with them directly first.
You can also ask the site manager to help resolve the situation amicably by submitting a report through the app:
“Report an Issue → My Apartment → Neighbors”.

If the disturbance continues, you may need to contact the local authorities by calling 17 (police emergency number in France).

There’s a problem in my apartment, what should I do?

Check the list of tenant responsibilities according to French law (Decree No. 87-712 of August 26, 1987):
👉 https://www.legifrance.gouv.fr/loda/id/LEGITEXT000006066148

If the issue is not your responsibility, report it in the Twenty Campus App under:
“Report an Issue → My Apartment”.