Questions About My Rent

The amount charged doesn’t match my usual rent. Why?

Check your account balance in the Twenty Campus App : the explanation is likely there.
If not, feel free to contact your residence manager through the app under “Contact My Manager”.

I’ve moved out, but I’m still being charged rent. Why?

If you’re still paying rent after your departure, it’s likely because your apartment is part of our state-regulated (conventioned) housing program.
In this case, rent is billed in arrears.
Example: January rent is due on February 1st.
You can confirm this by checking your Twenty Campus App.

I don’t use all the services in my residence. Can I get a refund?

Twenty Campus residences operate on a service-inclusive model.
The para-hotel service package is inseparable from your rent and charges.
We encourage you to take full advantage of the included services.