Move-Out Inspection

How do I schedule my move-out inspection?
When you submit your lease termination via the Twenty Campus App, you can suggest a convenient date for the move-out inspection.
This appointment will then be confirmed by the site manager.
If needed, you can contact them by phone, email, or in person.

Who should I return my keys to?
All keys, badges, and remotes must be returned to the site manager during the move-out inspection.

What do I need to provide for the move-out inspection?
You must give your new mailing address and provide your bank account details (RIB) so we can refund your security deposit.
⚠️ Without this information, we will not be able to process the refund.

Can I move out without doing the inspection?
No — the move-out inspection is mandatory.
If you cannot attend, you may authorize a trusted person to represent you with a written proxy.

How should I prepare the apartment?
Before the move-out inspection, make sure your apartment is thoroughly cleaned:

-> Wash the floors,
-> Clean any washable walls,
-> Remove dust and limescale,
-> Fix small damages (like holes in the walls).

If you made any modifications to the apartment, you must restore it to its original condition, unless otherwise agreed with the landlord.
Your goal is to return the unit as it was during your move-in inspection.

The inspection is done—what’s left to do?
-> Close your electricity contract, if you had one.

-> Cancel your home insurance.
If you used Twenty Assur’, your policy will automatically end with your departure — no action needed.

-> Don’t forget to inform all relevant institutions of your departure (CAF, tax office, subscriptions, etc.) and provide them with your new address.