PREPARING FOR DEPARTURE
How do I get my accommodation ready?
. Before the final inventory and inspection, carefully clean your accommodation: wash the floors, wash walls that can be, pay special attention to dust and lime scale. Repair minor damage such as holes in the walls.
If you have made any alterations, try to remove any trace unless a different agreement was made with the landlord.
Your objective is to leave your accommodation in the same condition as when you moved in and did the initial inventory and inspection.
What happens if there is damage to the accommodation?
. Any damage will be noted during the final inventory and inspection and the subsequent cost will be deducted from your security deposit.
The fees and tariffs applied are in the list annexed to your lease.
Our accounting department will send you a detailed invoice when they process your security deposit.
Does the security deposit cover my last rent payment?
. The security deposit does not cover rent and fees. It covers potential damage to the accommodation.
You must pay all amounts due on your account before leaving.
Can I leave my accommodation at any time?
. Your contract is for one year but you can ask to terminate the lease at any time. The minimum notice period is one (1) month. You must pay the rent and monthly fees to the end of your notice period.
Important: if you leave your accommodation before the end of the month, you will not receive any housing benefit for that month.
I want to leave my accommodation. What next?
. You can use the Twenty Campus app to give notice: “Message” => “Terminate my lease”.
Remember you must give one month’s notice.
What is notice? How long does it last? Who do I send it to?
. Notice is the period between the time you let us know you are leaving and the date your lease is terminated.
It is set at one month by law. You can use the Twenty Campus app to give notice: “Message” => “Terminate my lease”.
What should I do in my accommodation before leaving?
. When we acknowledge that you want to terminate your lease, we will send you instructions and procedures to prepare for your departure.
We offer an Advisory Visit when the Site Manager tells you what needs to be done in your accommodation before leaving.
What is an Advisory Visit?
. During the Advisory Visit, the Site Manager can tell you what needs to be done in the accommodation before leaving.
Take advantage of this visit to ask all your questions about leaving, rent and your security deposit.
When you use the TC app to terminate your lease, you can ask for an appointment for an Advisory Visit at your convenience. The Site Manager will confirm the appointment date and time.
If necessary, you can contact them by phone, email or drop by their office.
Who do I give my keys to?
. Keys, badges and beepers must only be turned over to the Site Manager during the final inventory and inspection.
How do I schedule my final inventory and inspection?
. When you use the TC app to terminate your lease, you can suggest a date for the inventory and inspection at your convenience. The Site Manager will confirm the date and time.
If necessary, you can contact them by phone, email or drop by their office.
Can I leave my accommodation without doing the final inventory and inspection?
. The final inventory and inspection process is obligatory. You may delegate to a power of attorney in the event of your absence. Please refer to the question: “I’m not available for my final inventory and inspection. Can someone replace me?
I’m not available for my final inventory and inspection. What should I do?
. You can contact the Site Manager by phone, email, or you can drop by their office to reschedule the inventory and inspection.
If you want to change your departure date, the Management Department must approve. This will only be possible if the accommodation has not been rented.
Contact the Management Department as quickly as possible if you want to change your departure date. Use the Twenty Campus application: “Message” => “Contact the Management Department”
What should I do if I’m not available for the final inventory and inspection?
. If you cannot be present, you can ask someone you trust to do the final inventory and inspection on your behalf.
The Site Manager will need a written power of attorney as well as a copy, front and back, of the person’s proof of identity (ID, passport, etc.).
Can I do the inventory and inspection on the weekend?
. Final inventories and inspections are conducted Monday through Friday and must be scheduled with the Site Manager.
I am leaving mid-month. How much will my last month’s rent be?
. The rent will obviously be calculated based on occupancy.
The final payment notice will take this calculation into account.
Take note: If you leave your accommodation before the end of the month, you will not receive any housing benefit for that month.
If my lease is up at the end of the month, will I receive a final housing benefit payment?
. The full month’s rent must be invoiced for you to receive housing benefit.
For example, if your lease ends on the 28th, you will not receive AL or APL benefits or assistance.
If your contract ends on the 30/31st of the month, you will receive AL or APL.
Can I cancel my departure notice?
. It is possible to cancel your notice of departure on the condition that the accommodation has not been rented.
Contact the Management Department as quickly as possible. Use the TC app, “Messages” tab to send a message.